Quality Resource Management (QRM) is the nation’s premier full-service incident response center

QRM services all lines of insurance claim intake. We are specialists to the insurance industry, focused on intake and distribution of claim information.

The Solution to Your Customers’ Claim Experience

QRM is a 24/7/365 intake and response center with the highest quality customer claim experience. As a ONE touch, ONE call claims reporting solution, we have built our reputation over the past 20 years at being the best at Receiving, Reacting, and Notifying. We work with some of the world’s most reputable Carriers, TPAs, and Employers.

Why QRM?

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Our People

Each of QRM’s employees starts as an intake specialist and makes a career here. This creates a company of individuals that truly understand how to solve client issues effectively and leads to our remarkably low annual turnover of less than 8%.

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Customization

QRM collaborates with you to ensure the QRM solution fits your needs and your environment, with the preference of operating directly within your system. Operating within your system allows us to be dynamic with more complex workflows while keeping data safely secured in your environment.

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Flexibility

QRM has built an internal operating structure that allows for flexibility in program changes. Typically changes within our workflow are discussed in terms of hours and days, not weeks and months.

THE QRM GUARANTEE

We will contractually agree to industry leading SLA’s that provide unmatched service for your policyholders. If we don’t meet them after implementation, you don’t get billed. Guaranteed.

The QRM Way

Get Introduced to the QRM Way

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READY FOR YOU

Headquartered in White House, Tennessee, and has an additional office in Irondale, AL. The offices are strategically placed geographically to offer full redundancy for the company and clients. The offices offer mirrored services and the same capabilities year-round. QRM provides the same service out of each location, regardless of the time or day. Every interaction clients have with a QRM representative is handled in Alabama or Tennessee and is NEVER handled by a call service or transferred offshore.