QRM is your partner, not just a vendor.
QRM operates as a partner and full extension of your organization. QRM is unique in the industry as all claim information is documented in real-time in the client’s designated claim system. This unique feature is just one illustration of QRM’s flexibility in providing customized reporting services.
Why QRM?
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Enhanced Customer Support
QRM is built on providing customer support and has proven to be a valuable partner to any organization striving to elevate their customer service approach to an elite status. QRM has a large team of expert agents trained extensively in customer service and claim intake. This creates a company of individuals that truly understand how to solve client issues effectively. QRM has many clients whose relationships span 10+ years and many of these clients have been served by the same QRM team members throughout the partnership due to QRM’s exceptionally low turnover. Because QRM offers extensive training, rewarding careers, and invests in its employees, QRM’s team members elect to stay, which creates a turnover rate of just 5% in an industry that usually features a rate of 30%-40%. Due to the low turnover rate, QRM team members are able to build a greater understanding of the client’s systems and processes in order to consistently serve the client with excellence, largely avoiding the disruption caused by constantly replacing employees.
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Program Customization
QRM understands that one universal claim reporting solution cannot meet the individualized needs of each of its clients. For this reason, QRM collaborates with each of its clients to create a fully customized FNOL program to ensure the QRM solution fits its client’s specific claim needs. Operating within the client’s system allows us to be dynamic with more complex workflows while preventing delays in claim processing due to system integrations and additionally keeps data safely secured in the client’s environment.
Start building your customized solution today!
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Flexibility
QRM has built an internal operating structure that allows for flexibility in program changes. Typically changes within our workflow are discussed in terms of hours and day, not weeks and months. This allows QRM to immediately respond to the ever-changing needs of its clients and their customers.
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Base of Operations
QRM is headquartered in White House, Tennessee, and has another base of operation in Colorado Springs, Colorado. The offices are strategically placed geographically to offer full redundancy for the company and its clients. The offices are home to 160 full-time employees that offer mirrored services and the same capabilities 24x7x365. QRM provides the same service out of each location, regardless of the time or day. Every interaction clients have with a QRM representative is handled in Tennessee or Colorado and is never handled by a 3rd party call service or transferred offshore.
