Leading the way in full-service incident response center.
QRM is committed to providing the highest quality incident response service. As your premier partner, QRM assists your customers by providing fast response time, seamless service, and more.
At QRM, it’s essential that our clients get customized solutions. Rather than do things the typical way, QRM will work with you to build a fully customized claim reporting solution catered to your organization’s specific needs.
24/7 First Reporting
QRM provides claim reporting services for all lines of insurance claim intake. We are specialists to the insurance industry, focused on quality intake and prompt distribution of claim information. QRM offers fully customized First Notice of Loss (FNOL) and First Report of Injury (FROI) reporting, as well as Family Medical Leave (FMLA), Short-term and Long-Term Disability absence management services.
EDI Reporting
Electronic filing of state mandated workers compensation compliance reporting.
Data Entry 24/7 General Call Support
QRM can be utilized as an overflow or total outsource alternative to maintaining an internal customer service department or company operator. QRM has proven to be a valuable partner to any organization striving to elevate their customer service approach to an elite status. QRM’s working knowledge of its clients’ internal claim system and processes allows our team to answer most frequently asked questions as well as appropriately identify and triage existing claims.
Vendor Triage & Escalation
QRM was created with a mission to control overall claim costs by immediately initiating the appropriate cost mitigating vendor at the time of the first report.
Data Entry
In addition to providing claim intake services via telephone, QRM performs 24/7 claim intake and setup of claim information received via email/fax.
COVID-19 FAQs & Vaccine Registration Hotline
In an effort to keep communities safe and informed, QRM has partnered with municipalities to provide COVID-19 vaccine sign-up registration services as well as generalized COVID-19 FAQs call support.
Get started
Book a consultation to start building your customized FNOL solution today!