P&C Insurance Solutions
1. P&C Contact Center, Operations Support & Claims
Client Profile: Top 5 multi-line TPA in the United States, Personal & Commercial Lines
QRM Scope:
Personal & commercial lines FNOL setup
Personal & commercial lines call/email/fax support
Claim data input within Client’s numerous existing platforms
Customer Value Delivered:
Backlogs cleared
Consistently maintained service level agreements
Standardized quality
2. P&C Contact Center, Operations Support & Claims
Client Profile: Nationally known and recognized organization, Casualty Lines
QRM Scope:
First Notice of Loss setup
Inbound contact center support
Claim information input within Client’s existing internal claims platform
Customer Value Delivered:
Accelerated claim processing times
Reduced overall claim costs
Improved quality
3. P&C Contact Center, Operations Support & Claims Reporting Optimization
Client Profile: Privately held, national hospitality service organization
QRM Scope:
Garage keeper’s liability FNOL setup
Claim cost negotiation
Transactional processing
Information documented utilizing Carrier’s existing platforms
Customer Value Delivered:
Accelerated transactional processing times
Reduced individual claim and overall litigation costs
Capacity restraints alleviated
Increased claim handling capacity
WC Insurance Solutions
1. WC Contact Center, Operations Support & Claims
Client Profile: Top 15 largest skilled nursing provider in the United States, WC Lines
QRM Scope:
First Report of Injury setup
Medical treatment management
24/7 nurse triage
Claim information documented within Carrier’s existing platforms
Customer Value Delivered:
Accelerated claim processing times
Reduced medical claim costs
Improved EDI report accuracy
Pandemic Response Solutions
1. COVID-19 Vaccine Registration & FAQs Hotline
Client Profile: Local municipalities servicing all residents.
QRM Scope:
Answer 100% of the community’s calls for vaccine registration and general COVID-19 related questions
Customer Value Delivered:
Accelerated community’s vaccine registration program